Terms of service

Who these terms are with

Flow30 builds and maintains websites and automates admin work for clients across Canada, primarily Ontario. In these terms, we and us mean Flow30. You means the person or business reading this site or hiring us.

If you have a signed quote or written agreement with us, that document comes first. These terms fill in whatever it does not cover.

Using this site

You are welcome to read, quote, and link to anything on flow30.ca. Please do not copy the site wholesale, scrape it at a volume that slows it down for other people, attempt to break into any part of it, or use it to send anything unlawful.

The text, design, and code of this site belong to Flow30, apart from client work shown with permission and third party tools used under their own licences.

What we do

We build and maintain websites, and we automate admin work: dashboards, internal flows, and scripts that take repetitive jobs off your desk. Anything outside that is out of scope unless we agree to it in writing.

Quotes and pricing

We do not publish a price list, because the price depends on what gets built. Every project is quoted individually, in writing, before any work starts. The quote sets out the scope, the timeline, and how payment works.

If the scope changes while we are building, the price can change with it. We tell you before we do the extra work, not after.

Timelines

Our standard build timeline is 30 days from the start of a project to launch. That is the timeline we plan around and the one your quote will reflect unless it says otherwise.

The clock depends on you as well as on us. It assumes we have your content, your account access, and your feedback when we ask for them. If those run late, the launch date moves, and we will tell you rather than let it slip quietly.

What we need from you

You are responsible for the accuracy of anything you ask us to publish, including prices, claims, credentials, and legal text. If you supply it, we assume you have the right to use it.

• Text, images, and logos that you own or have the right to use.
• Access to the domain, hosting, and any accounts the work touches.
• One person who can make decisions and sign off on work.
• Feedback within the timeframes set out in your quote.

Payment

The amounts, the schedule, and the payment method are set out in your quote or agreement. Work can pause on an overdue invoice, and we will tell you before that happens.

Who owns the work

Once your project is paid in full, the finished website and its content are yours.

Flow30 keeps ownership of the tools, components, and reusable code it brings to every project, along with the right to use them elsewhere. You keep a licence to go on using them inside the site we built for you.

Third party software, fonts, plugins, and hosting stay under their own licences, and those licences apply to you the same way they apply to us.

Services we do not control

Most projects sit on services owned by other companies: domain registrars, hosting, email, and payment processors. Those are billed by them, governed by their terms, and their uptime, pricing, and policies are not ours to control. We will tell you which ones a project depends on.

Showing the work

We may show finished work in our portfolio and say that we built it. If you would rather we did not, tell us in writing and we will leave it out.

Ending an engagement

Either side can end a project in writing. You pay for the work completed up to that point, and we hand over what has been paid for. Nothing here signs you up to an ongoing arrangement you did not agree to.

Limits

We take the work seriously, but no one can promise a website will produce a particular level of traffic, leads, or revenue, and nothing on this site is a promise of a result.

Except where the law does not allow us to limit it, our total liability for any claim connected to our work is limited to the amount you paid us for the work the claim relates to. We are not liable for indirect losses such as lost profits, lost business, or lost data.

Changes to these terms

We update these terms from time to time. The date at the top of the page tells you when they last changed. Using the site after that means the current version applies.